DELIVERY POLICY
Delivery Time
- Inside Dhaka: 2–3 business days
- Outside Dhaka: 3–5 business days
Customers must provide the bill copy to the courier representative at the time of delivery.
CASH ON DELIVERY (COD)
- Nationwide Cash on Delivery service is available.
- After placing an order, our customer service team will call within 24 hours to confirm the order.
- Please answer the confirmation call to proceed with delivery.
- Once confirmed, your order will be processed and a tracking number will be provided.
DELIVERY INSPECTION
Customers are encouraged to check the product at delivery before making payment. If any defect or size issue is found, request an on-spot return.
RETURN & EXCHANGE POLICY
Customers must report size issues, defects, or blemishes within 3 days of delivery.
- Faulty items must be returned within 3 days for evaluation.
- No cash refunds will be provided.
- If a faulty or damaged item is confirmed, customers will receive online credit to choose a similar product of equal or higher value.
- Products purchased online can be exchanged online only.
- Once an order has been exchanged, it cannot be exchanged again.
If product quality is compromised or discoloration occurs within 7 days, customers must notify Customer Service.
All exchange or return issues must be resolved within 7 days of delivery. After this period, requests will not be accepted.
Discounted items are not eligible for return, exchange, or refund.
EXPRESS DELIVERY (DHAKA METRO ONLY)
- Order before 11:00 AM
- Order must be confirmed by Customer Service by 12:00 PM
- Delivery within 6 hours after dispatch
- Express delivery charge: TK 200
- Accessories require full advance payment
- Coverage area: Dhaka Metropolitan area
CONTACT US
Elinbd
Phone: +8801805550600
Email: elinfashionbd@gmail.com